The typical scenario of a customer calling up a customer service agent to answer a query is passé. The expectations of customers have risen with time, which requires the customer service agents to be available round the clock for any enquiry, complain and other information.
As a result, enterprises are having to invest more into acquiring the adequate amount of team members and training to get the job done. The other possible solution is enterprise chatbots, which can make the 24/7 customer service a reality. These chatbots can provide fast solutions.With the help of Artificial Intelligence, they can perceive data well and give more accurate and personalised solutions.
They cut costs of businesses and can do repetitive work. Not only do they keep their end users happy, but they also take off the workload from customer service counterparts, allowing them to concentrate on more complex tasks.
4 Impressive Chatbot Statistics
According to a study by Gartner, by 2020, 85% of all customer interactions will be handled without a human agent.
80% of businesses want chatbots by 2020 — Oracle
The global chatbot market is set to grow at CAGR of 37.11 between 2017 and 2021 — Orbis Research
Chatbots expected to cut business costs by $8 billion …
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